At King Billy Casino, the privacy and security of every player's personal information is treated with the utmost seriousness. The King Billy Casino privacy policy sets out in clear and transparent terms exactly what personal data is collected, why it is collected, how it is used, who may access it, how long it is kept, and what rights Australian players have over their own information. This document has been prepared in accordance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where applicable — the European General Data Protection Regulation (GDPR). Whether you are registering a new account, making a deposit, claiming a bonus, or simply browsing the site, King Billy Casino is committed to maintaining the highest standards of data protection and information security at every step of your journey.
1. Identity of the Data Controller
King Billy Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through the website king-billy-casino-australia.com and any associated mobile applications or services.
For all inquiries relating to data protection, privacy rights, or this privacy policy, players may contact the dedicated Data Protection Officer (DPO) at:
- Email: [email protected]
- Postal address: Data Protection Officer, King Billy Casino, Curaçao
The DPO is available to assist with any concern relating to King Billy Casino privacy practices, including requests to access, correct, or delete your personal information.
2. Personal Data We Collect
As part of providing a fully licensed and responsible online casino service, King Billy Casino collects several categories of personal data. Data collection is limited to what is strictly necessary for the purposes described in this policy. The categories of personal information we may hold about you include:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are 18 years of age or older)
- Gender (optional)
- Username and password (stored in encrypted form)
- Government-issued identification documents (passport, driver's licence, national ID card) — collected during the mandatory KYC verification process
2.2 Contact Data
- Email address
- Phone number
- Residential address, city, postcode, and country
2.3 Financial Data
- Deposit and withdrawal history
- Payment method details (e.g., last four digits of a card, e-wallet account identifiers, cryptocurrency wallet addresses)
- Transaction amounts and timestamps
- Source of funds documentation (where required under AML obligations)
2.4 Gaming Activity Data
- Games played, bets placed, wins and losses
- Session durations and frequency of play
- Bonus activations and wagering history
- Responsible gambling limit settings (deposit limits, loss limits, session limits, cooling-off periods, self-exclusion)
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser type
- Unique device identifiers
- Log files and access records
2.6 Communication Data
- Records of live chat conversations with customer support
- Email correspondence
- Responses to surveys or feedback forms
2.7 Sensitive Data
In limited circumstances, King Billy Casino may process sensitive categories of personal data, such as information relating to self-exclusion requests that may imply a gambling problem. Such information is handled with the greatest care and is never used for marketing purposes.
2.8 Data from Third Parties
We may receive personal information about you from third-party sources, including:
- Identity verification providers (for KYC checks)
- Payment processors and financial institutions
- Anti-fraud and AML screening services
- Responsible gambling support organisations
- Affiliates and marketing partners (where you have provided your consent to share data with them)
3. How We Collect Personal Data
The data collection methods employed by King Billy Casino are straightforward and transparent. We gather your personal data through the following means:
- Registration form: When you open an account, you provide your name, email address, date of birth, and residential address directly.
- KYC verification: You upload identification documents when requested prior to your first withdrawal or at any point our compliance team deems necessary.
- Deposits and withdrawals: Payment transactions generate financial data automatically.
- Gameplay: Our platform systems log every betting event and gaming session in real time.
- Cookies and tracking technologies: Our website uses cookies and similar tools to collect technical data about how you interact with the site (see the cookie policy section below).
- Customer support interactions: Any contact with our support team via live chat or email generates communication records.
- Third-party sources: Verification agencies, payment providers, and fraud-prevention services may supply additional data where permitted by law.
4. Purposes of Data Processing
King Billy Casino data processing activities are carried out for clearly defined and legitimate purposes. We will never use your personal information for purposes incompatible with those stated below:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your player account, including authentication and profile updates. |
| Service Provision | Enabling you to play games, deposit funds, claim bonuses, and withdraw winnings. |
| KYC / AML Compliance | Verifying your identity, confirming your age, and fulfilling anti-money laundering obligations required by our operating licence. |
| Financial Transactions | Processing deposits and withdrawals safely and accurately through your chosen payment method. |
| Fraud Prevention and Security | Detecting and preventing fraudulent activity, bonus abuse, collusion, and other security threats. |
| Responsible Gambling | Monitoring gaming behaviour, applying player-requested limits, and identifying players who may need support. |
| Communication | Sending account-related notifications, promotional offers (where consented), and responding to support enquiries. |
| Service Improvement | Analysing usage patterns and feedback to enhance the platform, improve the game catalogue, and personalise your experience. |
| Legal Obligations | Complying with applicable laws, regulatory requirements, court orders, and requests from supervisory authorities. |
5. Legal Basis for Processing
Every data processing activity carried out by King Billy Casino rests on one of the following lawful bases under both Australian privacy law and the GDPR (where applicable):
- Contract performance: Processing necessary to deliver the services you requested when creating your account.
- Legal obligation: Processing required to comply with KYC, AML, tax, and licensing regulations.
- Legitimate interests: Processing undertaken in the genuine business interests of King Billy Casino — such as fraud prevention, platform security, and service improvement — where these interests are not overridden by your fundamental rights.
- Consent: Processing based on your explicit consent, most notably for receiving marketing communications. You may withdraw your consent at any time by contacting us at [email protected] or by using the unsubscribe link in any marketing email.
6. Cookie Policy
The King Billy Casino cookie policy describes how the website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website. They help us recognise returning visitors, remember your preferences, and gather analytical insights about site usage.
6.1 Types of Cookies We Use
| Cookie Category | Purpose | Opt-Out Available? |
|---|---|---|
| Strictly Necessary Cookies | Essential for the website to function — enabling login sessions, security checks, and load balancing. These cookies cannot be disabled without breaking core functionality. | No |
| Analytical / Performance Cookies | Used to understand how visitors interact with the site (pages visited, time spent, error messages). Tools such as Google Analytics may be used. Data is aggregated and anonymised where possible. | Yes |
| Functional Cookies | Remember your preferences such as language settings, currency choice, and notification options to deliver a more personalised experience. | Yes |
| Marketing / Targeting Cookies | Track your browsing activity across our site and partner sites to deliver relevant advertising. These cookies are only placed with your prior consent. | Yes |
6.2 Managing Your Cookie Preferences
When you first visit king-billy-casino-australia.com, a cookie consent banner will appear. You can accept all cookies, reject non-essential ones, or customise your preferences category by category. You may also change your preferences at any time through your browser settings, or via the cookie preference centre accessible in the website footer. Please note that disabling certain cookies may affect the performance and personalisation features of the site.
Most modern browsers allow you to block or delete cookies from their settings menus. For detailed guidance, visit the official support pages for Chrome, Firefox, Safari, or Edge. Third-party cookies can also be managed through opt-out tools provided by organisations such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
7. Sharing Personal Data with Third Parties
King Billy Casino will never sell your personal data to third parties. However, in order to provide a safe, compliant, and high-quality service, we share certain user data with carefully selected categories of third-party recipients:
7.1 Payment Processors and Financial Institutions
To handle deposits and withdrawals through payment methods such as PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary personal information with the relevant payment service providers. These providers operate under their own strict data protection and PCI-DSS compliance frameworks.
7.2 Identity Verification and KYC Providers
Third-party KYC and AML specialists receive identification documents and related personal data to fulfil our regulatory obligations. All such providers are bound by contractual data protection obligations and are prohibited from using your information for any other purpose.
7.3 Regulatory and Law Enforcement Authorities
We may be required by law, court order, or regulatory directive to disclose personal information to public authorities, including the Australian Transaction Reports and Analysis Centre (AUSTRAC) or law enforcement agencies. Such disclosures are made only to the extent required and in accordance with applicable law.
7.4 Technology and Service Partners
King Billy Casino works with a range of technology partners — including game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and others — who may receive technical user data such as session identifiers. These partners are subject to strict data security and confidentiality obligations.
7.5 Affiliates and Marketing Partners
Where you have provided explicit consent, certain personal data may be shared with trusted marketing affiliates for the purpose of sending relevant promotional content. You may withdraw this consent at any time.
7.6 Responsible Gambling Organisations
In circumstances where a player is at risk, King Billy Casino may share limited personal information with responsible gambling support services or self-exclusion scheme operators, strictly in order to protect the welfare of the player concerned.
8. International Transfers of Personal Data
As an internationally operating online casino, King Billy Casino may transfer your personal data to recipients located outside Australia, including in Curaçao, the European Economic Area (EEA), and other jurisdictions. Where such transfers occur, we take appropriate safeguards to ensure that your information continues to receive a level of protection equivalent to that required under Australian privacy law and, where applicable, the GDPR. Safeguards may include:
- Standard Contractual Clauses (SCCs) approved by regulators
- Binding corporate rules for intra-group transfers
- Transfers to countries recognised as providing an adequate level of data protection
- Specific contractual confidentiality and security obligations imposed on data recipients
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our DPO at [email protected].
9. Data Security
King Billy Casino data security measures are designed to protect your personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our technical and organisational security measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology, ensuring that your personal data cannot be intercepted in transit.
- Firewall protection: Multi-layer firewalls protect our servers and network infrastructure from external threats and unauthorised access attempts.
- Data encryption at rest: Sensitive personal data, including passwords and financial details, is stored in encrypted form in our databases.
- Access controls: Personal information is accessible only to authorised staff members who have a legitimate need to process it as part of their role. All such access is logged and monitored.
- Regular security audits: Our systems and processes are subject to regular independent security audits and penetration testing.
- RNG certification: Our random number generators (RNGs) are certified by independent laboratories to ensure fair play, complementing our overall commitment to information security.
- Staff training: All team members handling personal data receive regular training in data protection best practices and information security protocols.
Despite these measures, no system is entirely impenetrable. In the unlikely event of a data security breach that is likely to result in a risk to your rights and freedoms, King Billy Casino will notify you and the relevant supervisory authority without undue delay, in accordance with our legal obligations.
10. Data Retention and Data Storage
The King Billy Casino data storage policy is designed to retain your personal data for no longer than is necessary for the purposes for which it was collected, while complying with applicable legal retention requirements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years after closure | Legal and regulatory obligations (AML, tax) |
| Financial transaction records | 7 years from the date of the transaction | Tax, AML, and audit requirements |
| Gaming activity records | Duration of account + 5 years after closure | Responsible gambling monitoring and dispute resolution |
| KYC documents | Duration of account + 7 years after closure | AML and licensing compliance |
| Customer support communications | 3 years from the date of the communication | Dispute resolution and service improvement |
| Marketing consent records | Until consent is withdrawn + 3 years | Demonstrating compliance with consent requirements |
| Technical / log data | 12 months | Security monitoring and fraud prevention |
Once the applicable retention period expires, King Billy Casino will securely delete or anonymise your personal data so that it can no longer be linked to you. Where deletion is not immediately possible (for example, because data is stored in backup archives), the data will be isolated from further processing and deleted as soon as practicable.
11. Your Privacy Rights
King Billy Casino recognises that you have a range of important privacy rights in relation to your personal data. These rights are grounded in both the Australian Privacy Principles and, where applicable, the GDPR. The following privacy rights are available to you:
11.1 Right of Access
You have the right to request a copy of all personal data that King Billy Casino holds about you. We will respond to access requests within 30 days. In some cases, we may ask you to verify your identity before releasing information.
11.2 Right to Correction
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly from your player profile, or you can contact [email protected] for assistance.
11.3 Right to Deletion
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the processing is unlawful. Please note that we may be required by law to retain certain data for a specified period even after a deletion request.
11.4 Right to Restriction of Processing
In certain circumstances — for example, while the accuracy of your data is being contested — you may request that we restrict our data processing activities so that your information is stored but not further used.
11.5 Right to Data Portability
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
11.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless processing is necessary for the establishment or defence of legal claims.
11.7 Right to Withdraw Consent
Where processing is based on your consent — for example, for receiving marketing communications — you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact [email protected] or click the unsubscribe link in any marketing email.
11.8 Right to Lodge a Complaint
If you believe that King Billy Casino has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. For Australian players, that authority is the:
- Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
We would, however, encourage you to contact us first at [email protected] so that we have an opportunity to resolve your concern directly and promptly.
12. Responsible Gambling and Privacy
King Billy Casino takes its responsible gambling obligations very seriously. As part of our commitment to player welfare, we monitor gaming activity for signs of problematic behaviour and may use your personal data to proactively reach out to players who appear to be at risk. Tools available to players include deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, and 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent).
Information about self-exclusion is treated with particular sensitivity and will never be used for marketing or profiling purposes. The confidentiality of responsible gambling interactions is a cornerstone of the King Billy Casino privacy approach.
13. Changes to This Privacy Policy
King Billy Casino reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, applicable law, or the services we provide. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the website prior to the change becoming effective. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review the King Billy Casino privacy policy periodically to stay informed about how your personal data is being protected.
14. Frequently Asked Questions
What personal data does King Billy Casino collect?
King Billy Casino collects identification data (name, date of birth, ID documents), contact data (email, phone, address), financial data (transaction history, payment method details), gaming activity data, and technical data (IP address, device information). This data collection is necessary to provide a safe, licensed, and enjoyable gaming experience.
How does King Billy Casino protect my personal information?
King Billy Casino data security relies on 256-bit SSL/TLS encryption for all data in transit, encrypted data storage, multi-layer firewalls, strict access controls, and regular security audits. Your personal information is protected by the same standards applied by leading financial institutions.
Does King Billy Casino share my data with third parties?
King Billy Casino shares user data only with carefully selected third parties — payment processors, KYC/AML providers, regulatory authorities, and technology partners — who are all bound by strict data protection and confidentiality obligations. We will never sell your personal data.
How long does King Billy Casino retain my data?
King Billy Casino data storage periods vary by data type but generally align with legal and regulatory retention requirements. Account and identity data is typically held for the duration of your account plus seven years after closure. Full details are provided in the data retention table above.
What cookies does King Billy Casino use?
The King Billy Casino cookie policy covers four types of cookies: strictly necessary, analytical/performance, functional, and marketing. You can manage your cookie preferences via the consent banner displayed on your first visit or through your browser settings at any time.
How can I exercise my privacy rights?
To exercise any of your privacy rights — including the right to access, correct, delete, or port your personal data — contact the King Billy Casino Data Protection Officer at [email protected]. We aim to respond to all requests within 30 days. If you are dissatisfied with our response, you may escalate your complaint to the OAIC.
Is King Billy Casino compliant with Australian privacy law?
Yes. The King Billy Casino privacy policy is designed to comply fully with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles. Where relevant, it also adheres to the requirements of the GDPR for players located in the European Economic Area. King Billy Casino data protection practices are reviewed regularly to ensure continued compliance.
How do I contact King Billy Casino about a privacy concern?
For any question, concern, or request relating to your personal data or this privacy policy, you can reach the King Billy Casino Data Protection Officer by email at [email protected]. Our customer support team is also available via live chat 24/7 or by email at [email protected] (replies within 12 hours) for general account-related queries.
Your trust is the foundation of everything King Billy Casino does. By maintaining transparent, rigorous, and player-focused standards of data protection, information security, and confidentiality, we strive to ensure that every Australian player can enjoy a secure, fair, and responsible gaming experience with complete peace of mind. For the latest version of the King Billy Casino privacy policy, including any updates relating to data processing practices or your privacy rights, please revisit this page regularly or contact our DPO directly.